FAQ

Answers to Commonly Asked Questions

Technical Difficulties
Billing and Membership

What devices is Ovymedia compatible with?

Our library can be accessed from any smartphone, tablet, computer, or an eReader that has a web browser. It also works with all modern operating systems, including Apple and Android.

Can I read books from Ovymedia in a web browser?

Yes, all of our books can be read on any of the major web browsers, including:

Google Chrome
Firefox
Safari
Opera
Internet Explorer (IE) 8 or greater

These are the operating systems you can use to read in a web browser:

I'm having trouble viewing my book. What should I do?

Please reach out to a customer support representative and let them know what book you're having trouble with, and what device you are reading on. Our staff will look into the issue and we'll have a support rep get back to you as soon as we've sorted it out, which is usually within 24 hours.

I'm having a technical problem, but can't find the solution on your website. What do I do?

If you're encountering any technical difficulties not addressed in our FAQs, just fill out our online contact form. Our customer support staff will address your issue as soon as they can, usually within 24 hours.

I can't access my book. What software do I need?

Make sure you've downloaded the latest edition of Adobe Digital Editions. Download now.

Is the Ovymedia library compatible with my device?

Charges for your membership shall appear under the vendor name "ovymedia.com 8669945910". For questions regarding billing, contact one of our support reps.

I can't seem to access the content I want. What should I do?

If you're experiencing problems with a piece of content, please contact customer support. Ensure your message includes the content type (music, audiobook, or book), the title of the piece you're trying to use, and the device you're trying to use it on. We'll do some troubleshooting and get back to you with an answer, usually within 24 hours.

I have a technical question. Who should I contact?

Please fill out our support contact form and provide details about the problem you are having. Our support staff will reply to your query in 24-48 hours.

How can I confirm my membership cancellation?

When a membership is cancelled, we'll send a confirmation email to the address you provided when you created your account. If you want the confirmation sent to a different email address, please speak to a representative or fill out the support contact form. If you can't find your confirmation email, check your spam/junk email folder, then contact one of our representatives.

How can I reach a live customer service representative?

If you'd like to speak directly to one of our staff members, just call us at 1-866-994-5910. You can also reach a live email support representative at support@ovymedia.com.

What do Ovymedia charges show up as on my statement?

If you're still being charged for a membership that you've cancelled, and you received confirmation of the cancellation, then there is likely an error in our system. Please contact us right away so that we can correct the issue and ensure you are no longer charged.

When can I cancel my membership?

You may cancel at any time. After cancelling, you should be able to access content for the remainder of that payment term, and you should no longer be charged for any membership fees.

Are there multiple devices I can use my Ovymedia account on?

Refunds may be issued in the following situations:

You've been the victim of fraudulent activity, you experienced technical issues with yor content, or you were accidentally billed.
You were unsatisfied with the experience that you received on our website.

If you have experienced the above situations, reach out to a representative at 1-866-994-5910.We will process all refunds within 24 hours, but please all 3-7 business days for the refund or credit to post to your account. When your refund is processed, you will receive a confirmation message to the email address we have on file. To learn more about our refund policy, please refer to our Terms of Service, or contact a live rep at 1-866-994-5910.

I'm trying to locate charges from Ovymedia on my credit card statement. What name should I look for?

Charges for your membership shall appear under the vendor name "ovymedia.com 8669945910". For questions regarding billing, contact one of our support reps.

What do I need to do to cancel my subscription?

Cancelling can be done at any time without any penalties. Just Click Here and fill out our cancellation form, or call 1-866-994-5910 and speak to a live representative.

Do you add new content on Ovymedia regularly?

Answer: Absolutely! Our team is always finding and adding exciting new titles to our library. Check every day to see what's new!

You don't have the book/song I want. Can I request it?

Of course! We're always looking for new things to add to our library. If you want to request a specific title, just send a detailed email to support@ovymedia.com. If it's not already in our queue to add to the library, we'll put it on the list and get to work adding it for you!

Nope! We don't believe in limitations, so we allow you to access your account from as many different devices as you like! As long as you have an internet connection, our whole library is at your fingertips.